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Privacy Policy

Last updated: April 13, 2026

Textile Poms respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, when we share it, and the choices you have regarding your information. By using this website, submitting an inquiry, leaving a blog comment, or making a reservation payment, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact information you provide, such as your name, email address, phone number, and any message you send through our contact form or other website forms.
  • Reservation and adoption information, including the puppy you inquire about or reserve, notes related to your inquiry, and basic customer communication records.
  • Blog comment information, including the email address submitted with a comment, the comment text, and the date and time of the submission.
  • Payment and transaction information related to deposits or final invoices, such as the puppy reserved, payment amount, payment status, invoice status, customer name, customer email address, and Stripe transaction identifiers.
  • Technical information automatically collected by our website and service providers, such as IP address, browser type, device information, referring pages, and general usage data.

2. How We Use Your Information

  • Respond to inquiries and provide customer support.
  • Communicate about available puppies, reservations, adoption timing, pickup or delivery logistics, and follow-up questions.
  • Process reservation deposits and final balance invoices through Stripe.
  • Maintain business records related to reservations, payments, invoices, and customer communications.
  • Display blog comments publicly in masked form while retaining private internal records needed to moderate comments and respond to commenters when appropriate.
  • Improve site functionality, security, fraud prevention, and website administration.
  • Comply with legal, accounting, tax, and recordkeeping obligations.

3. Payments and Stripe

Reservation deposits and certain payment-related transactions on this website are processed through Stripe. When you submit payment information through a Stripe-hosted checkout or invoice page, your payment information is processed by Stripe in accordance with Stripe's terms and privacy practices.

We generally do not store full payment card numbers on our own servers. However, we may receive and store limited transaction and customer information from Stripe, including your name, email address, payment status, deposit amount, invoice status, and Stripe transaction or customer IDs, so we can manage reservations, payments, and final invoices.

Stripe's privacy policy is available at stripe.com/privacy.

4. Blog Comments and Outreach

If you leave a comment on a blog post, your comment may be displayed publicly. We mask comment email addresses on the public website so the full address is not displayed to site visitors.

We may retain a private internal record of commenter contact information for moderation, customer service, fraud prevention, or follow-up related to available puppies, waitlists, updates, or offers, where permitted by applicable law.

5. When We Share Information

  • With service providers that help us operate the website or process payments, such as hosting, website infrastructure, and Stripe.
  • With professional advisors or service providers assisting with bookkeeping, legal compliance, fraud prevention, or technical support.
  • If required by law, court order, subpoena, or to protect our rights, customers, animals, or business operations.
  • In connection with a sale, transfer, or restructuring of the business, subject to appropriate confidentiality protections.

We do not sell your personal information for money.

6. Data Retention

We retain personal information for as long as reasonably necessary to operate our business, complete reservations or adoptions, respond to inquiries, maintain payment and business records, resolve disputes, enforce our agreements, and comply with applicable law.

7. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal and recordkeeping obligations.

To make a privacy-related request, please use our Contact Form.

9. Children's Privacy

This website is not intended for children under 18, and we do not knowingly collect personal information directly from children through this website.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, website features, payment practices, or applicable law. The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through our Contact Form.